Privacy
A practical summary of how HNES / Norelith handles website enquiries, project information, and visitor data.
Information we collect
When you contact us, book a call, or request an estimate, we may collect the details you choose to provide, such as your name, email address, company, project description, files, and technical context.
We may also receive basic website usage information such as page visits, device/browser information, and cookie preferences where analytics or consent tooling is active.
How we use information
We use enquiry information to understand your project, respond to your request, prepare proposals, provide engineering services, and keep appropriate records for commercial and operational purposes.
We do not sell personal information. Project materials are treated as confidential unless you explicitly agree otherwise.
Sharing and suppliers
Where needed, we may use trusted service providers for hosting, forms, scheduling, analytics, storage, or project delivery. They should only receive the information needed to provide that service.
If a project requires sharing materials with a manufacturer, supplier, or specialist contractor, we will agree that with you as part of the project scope.
Retention and rights
We keep information only for as long as reasonably needed for enquiries, delivery, legal, accounting, security, and project handover purposes.
You can contact us to request access, correction, or deletion of personal information where applicable.
Need anything clarified? Contact us through the project estimate form or discovery call page and we will confirm the relevant terms before work starts.